Get Online Week - Eventholder Feedback

Introduction

This is a survey to gather feedback on your organisation’s experience of Get Online Week 2024 (14th - 20th October). Your responses will help us evaluate the success of this year’s Get Online Week campaign, and understand how we can improve the support we provide during campaigns in the future.

Your responses may also be used to inform our reports for strategic partners and donors, and our external impact reports. All of your responses will be kept anonymous in these reports.

The survey will be open to complete until 12pm on Monday 4th November, 2024. It should take no longer than 15 minutes to complete.

If you complete this survey your organisation will be included in a prize draw, with a chance to win one of three prizes, to help buy digital equipment for your organisation:

1 x £500 Currys gift card,
2 x £250 Currys gift cards.

The winning organisations will be chosen at random from those who complete the survey (only one survey entry per organisation will be included in the draw).

Only authorised people at Good Things Foundation can see your answers. We will never share or publish your answers in any way that would allow you to be identified. Any data that is shared with our funding partners or other external audiences will be anonymised and aggregated, so it won’t be possible for anyone to know your identity.

We will keep your answers for two years and then delete them. Until then, we will store your answers in a secure way. We will also follow data protection and privacy laws. Our privacy policy is available online at https://www.goodthingsfoundation.org/policies/privacy-policy.html

If you are happy to participate in this survey on behalf of your organisation, please continue to the questions.

About your organisation

1. Please enter your organisation’s name (Please start typing the name and select the correct organisation from the drop down list)

2. Please enter your Centre ID (This should be generated automatically. If not, you can find your Centre ID in your Welcome email or by logging in to your Digital Inclusion Network account)

Attendee numbers

Please provide rough estimates for the below questions if you don't have the exact numbers available.

8. In total, how many people attended your Get Online Week event(s)?

9. How many of these attendees were new to your hub?

10. How many of these attendees were existing customers / service users?

11. How many of these attendees were local stakeholders / other partners?

12. How many of these attendees received support to access online services?

13. How many of these attendees received support to understand or use AI?

14. How many of these attendees received Other digital inclusion support (not through Good Things Foundation’s services)?

15. How many people did you host to watch the ‘Getting started with AI’ Live Learning event?

16. How many people did you host to watch the ‘How to spot and avoid online scams’ Live Learning event?

17. How many people did you host to watch the ‘How to find affordable internet for your home’ Live Learning event?

Feedback on suport provided by Good Things

18. How satisfied were you with the following aspects of support provided by Good Things Foundation for organising your Get Online Week event?

	Very Satisfied	Mostly Satisfied	Neutral	Mostly Unsatisfied	Very Unsatisfied	Not applicable
Pre-event information and communication
Event registration process
Guidance and tips provided
Online resources (to download / print)
Physical marketing pack

21. Do you have any other feedback on the support provided by Good Things Foundation before or during Get Online Week?

Impact of Get Online Week

22. To what extent do you agree or disagree that hosting a Get Online Week event has enabled your organisation to? (Please select one option per row)

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Don’t know / not applicable
Reach new people needing digital inclusion support
Increase people’s awareness of the digital inclusion support you provide
Increase take up of the digital inclusion support you provide
Increase the profile of your organisation more generally
Increase staff / volunteer understanding of the importance of digital inclusion
Strengthen partnerships with other organisations in relation to digital inclusion support

23. To what extent do you agree or disagree that hosting a Get Online Week event has contributed to the following benefits for the people you support? (Please select one option per row)

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Don’t know / not applicable
More people have access to mobile data
More people have access to suitable digital devices
More people have increased their digital confidence and skills
More people feel able to stay safe online

Impact of Get Online Week (continued)

24. Please tell us more about your Get Online Week event(s) and the impact for your organisation, the people you support, or other local stakeholders.

25. Did you face any challenges in delivering your Get Online Week event(s)?

25a. If you selected 'Other', please give more details here

Thank you

26. Do you have any other comments or suggestions about the Get Online Week campaign?

Thank you very much for taking time to answer these questions. Your views are very important to us and will be used to shape our campaigns and support going forwards. Please click ‘submit’ below to finish the survey.